Contact & Help
We're here to help! Get in touch with our support team or find answers to common questions.
Response Time
We typically respond to all inquiries within 24 hours during business days.
Monday - Friday, 9 AM - 5 PM EST
Frequently Asked Questions
How do I get started?
Simply sign up for a free account, enter a TikTok or Instagram creator's username, and our AI will analyze their content performance in seconds. You'll get comprehensive insights including engagement rates, top-performing videos, and posting patterns.
What data do you collect?
We collect publicly available data from TikTok and Instagram, including video metrics (views, likes, comments, shares), engagement rates, and posting dates. We do not collect any personal information beyond what you provide during account creation. See our Privacy Policy for more details.
How accurate is the data?
We use real-time data from TikTok and Instagram via our trusted scraping partners. Data is updated every 48 hours to ensure accuracy and freshness. However, please note that social media platforms may occasionally have discrepancies in their own metrics.
Can I cancel my subscription?
Yes, you can cancel your Pro subscription at any time from your account settings. There are no cancellation fees, and your subscription will remain active until the end of your current billing period.
What's the difference between Free and Pro?
Free users can analyze up to 10 creators per day and see 20 videos per analysis. Pro users get 40 videos per analysis, extended video ranking, advanced insights, and priority support. Both plans include all core metrics and features.
Do you support Instagram Reels?
Yes! Shorts Spy supports both TikTok and Instagram Reels. You can analyze creators from either platform using the same powerful analytics tools.
How do I save videos for later?
Click the bookmark icon on any video in the results table to save it to your saved videos collection. You can access all saved videos from your dashboard's "Saved" section.
Still Need Help?
If you can't find what you're looking for, don't hesitate to reach out. Our support team is here to help you get the most out of Shorts Spy.
Contact Support